Heads of Complaints Management and Customer Voice and those responsible for tenancy engagement are some of the roles that will want to visit the Red Olive stand (F39) at Housing 2024. Red Olive, experts in housing data and analytics will be demoing its predictive complaints solution which gives greater clarity on tenant relationships, including predicting complaints and identifying those tenants most likely to complain before they occur. As a special offer only for attendees of Housing 2024, for those who book a 1-2-1 demo and sign up for a pilot of the predictive complaints solution, we’ll give them 12 months for the price of 10, if they go on to activate a subscription within a month of the show. To book your 1-2-1 demo or meeting with the team, attendees should email [email protected].

Red Olive’s team of data experts will be on hand to help and inform visitors to the stand about how data and analytics can be used to help with:

  • tenant engagement
  • building safety regulation
  • governance
  • compliance
  • estate and asset management
  • ESG reporting
  • predictive maintenance

Red Olive has worked with several housing associations including Poplar Harca, Peabody and the Hyde Group among others and with its collaborative approach, it helps housing associations on data projects at different levels of maturity. For some that are earlier in their digital transformation projects, it can help build bespoke data architecture to ensure that the correct information and data points are being used to manage, measure and predict future trends, meet compliance deadlines such as SDR and building safety regulations as well helping to improve tenant acquisition and retention. And for those with more mature data strategies in place, it can help with machine learning for predictive maintenance, tenant complaints and predictive arrears management, helping to improve tenant acquisition and retention.

Come and talk to us to find out more about work we have done with housing associations – we look forward to seeing you there!

• Don’t miss CEO Jefferson Lynch’s session on the Insights stage. – 3:30pm (TBC), 26th June 2024.

Reducing customer complaints effectively using data science techniques.

Can you predict your tenant complaints? Jefferson Lynch, CEO at Red Olive will be showing how recent work with a leading housing association has led them to identify and reduce the number of complaints received as well as predicting those tenants most likely to complain. Using a data science engine, developed by Red Olive, the housing association has a better understanding of its tenants and their needs, highlighting issues, such as damp and mould, or repairs before they become critical – unveiling a new way of working and getting more value from using the data the housing association already holds.

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